PRIVACY POLICY

Invictus Pelvic Health

Last updated: 19 May 2026

1. Who We Are

Invictus Pelvic Health is a specialist pelvic health physiotherapy and therapy practice based at Brinkworth House, SN15 5DF, United Kingdom.

We are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, how it is used, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any data protection queries, please contact us at:

Email: info@invictuspelvichealth.com
Post: Brinkworth House, SN15 5DF

2. What Information We Collect

We collect personal information you provide to us directly, as well as certain technical data when you use our website.

Personal information we may collect includes:

Full name, address, telephone number and email address
Health and medical information relevant to your care (including clinical history, assessment findings and treatment records)
Payment details (processed securely; we do not store full card details on our systems)
Insurance information where applicable
Communications you send us, including enquiry forms, feedback and appointment requests
Enquiry form submissions, including your name, email address, and the content of your message, when you contact us via our website

Technical information collected automatically when you visit our website:

IP address and browser type
Pages visited, time spent on pages, and navigation patterns
Device and session information

3. Our Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful bases to process your personal information:

Contract performance – to deliver the healthcare services you have requested
Legal obligation – to comply with our professional regulatory and record-keeping obligations
Legitimate interests – to operate and improve our website and communicate with you about your care
Consent – where you have given us explicit consent (for example, for marketing communications or processing special category health data)

As a healthcare provider, we also process special category data (health information) under Article 9(2)(h) UK GDPR for the purposes of providing preventive or occupational medicine, medical diagnosis, and the provision of health or social care.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide, manage and deliver your clinical care and appointments
To maintain accurate and lawful clinical records as required by our professional body and regulatory obligations
To process payments for services
To communicate with you about your appointments, treatment, or account
To send you service-related information and, where you have consented, relevant health updates or practice news
To improve our website and understand how visitors use it
To comply with applicable laws, professional standards, and regulatory requirements
To respond to enquiries submitted through our website contact form

We will never sell your personal data to third parties, and we will not use your health information for marketing purposes without your explicit consent.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

With other healthcare professionals directly involved in your care, where clinically necessary and with your knowledge
With our secure payment processor, for the purpose of processing transactions
With IT and website service providers who support our systems, under strict data processing agreements
Where required by law, a court order, or regulatory authority
With your insurance provider, where you have asked us to liaise with them on your behalf

Any third parties with whom we share data are required to handle it in accordance with UK GDPR and our instructions.

6. How Long We Keep Your Data

We retain personal and clinical data in line with NHS Records Management standards and the guidance of our professional regulatory bodies. In general:

Adult clinical records are retained for a minimum of 8 years from the date of last treatment
Children’s records are retained until the patient’s 25th birthday (or 26th if they were 17 at the end of treatment)
Financial and transactional records are kept for 7 years for tax and accounting purposes
Website enquiry and marketing data is kept only as long as necessary for the purpose it was collected

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to ask us to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restrict processing – to ask us to limit how we use your data
Right to data portability – to receive your data in a structured, commonly used format
Right to object – to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@invictuspelvichealth.com. We will respond within one calendar month. There is no charge for reasonable requests.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Helpline: 0303 123 1113

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include secure encrypted systems for storing clinical records and payment processing, restricted staff access, and regular review of our data handling practices.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform you without undue delay, as required by law.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your experience. These may include functional cookies (essential for the website to operate) and analytics cookies (to help us understand visitor behaviour).

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Changes to This Policy

We reserve the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. Where changes are material, we will make this clear on our website or notify you directly where appropriate.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this privacy policy, please contact us:

Invictus Pelvic Health

Brinkworth House, SN15 5DF

Email: info@invictuspelvichealth.com

Invictus Pelvic Health